Developing Human Service Leaders

  • Filename: developing-human-service-leaders.
  • ISBN: 9781483393124
  • Release Date: 2015-12-24
  • Number of pages: 368
  • Author: Deborah Harley-McClaskey
  • Publisher: SAGE Publications



Developing Human Service Leaders is an empowering text for human services students that covers the skills and behaviors essential for leaders to manage themselves, their teams, and the organization. Using a unique coaching voice, author Deborah Harley-McClaskey follows a Reflection–Diagnosis–Prescription approach for leadership development with exercises built into the dialogue. The final chapter, Prognosis, offers a workbook-style exercise to help students make a personal change.

Developing Nonprofit and Human Service Leaders

  • Filename: developing-nonprofit-and-human-service-leaders.
  • ISBN: 9781483324944
  • Release Date: 2013-10-21
  • Number of pages: 192
  • Author: Larry D. Watson
  • Publisher: SAGE Publications



Developing Nonprofit and Human Service Leaders comprehensively prepares students with the skills to successfully manage human service organizations. Authors Larry D. Watson and Richard Hoefer explore core managerial competencies tailored to the unique environment of these organizations, including administrative responsibilities, values and ethics, organizational theories, leadership, boards of directors, fundraising, supervision, research, cultural consideration, and more. This essential text offers hands-on practice for the skills that future administrators will need to make a substantial impact in their organizations and communities.

Management of Human Service Programs

  • Filename: management-of-human-service-programs.
  • ISBN: 9780840034274
  • Release Date: 2011-08-15
  • Number of pages: 320
  • Author: Judith Lewis
  • Publisher: Cengage Learning



This book introduces students to the theory and practice of managerial and leadership functions, with a practical approach that provides important guidelines for working within agencies. The authors address important topics germane to management and administration, including evidence-based and empirically supported practice, challenges of management, environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. To help illustrate specific issues, the authors have included case examples throughout the text. In addition, a new running case set at the Grandview Community Center helps students see each issue more clearly because it takes place against the backdrop of a single setting. Reflection questions encourage students to consider how they would handle the scenario. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Service Leadership

  • Filename: service-leadership.
  • ISBN: 9781452279121
  • Release Date: 2005-11-30
  • Number of pages: 336
  • Author: S v a f a G r o n f e l d t
  • Publisher: SAGE



The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.

Developing Your Company Culture

  • Filename: developing-your-company-culture.
  • ISBN: 0964220504
  • Release Date: 1996
  • Number of pages: 152
  • Author: Barry Phegan
  • Publisher:



Offers a definition of contemporary company culture as well as practical advice on how to alter that culture.

Effectively Managing Human Service Organizations

  • Filename: effectively-managing-human-service-organizations.
  • ISBN: 141290420X
  • Release Date: 2005
  • Number of pages: 461
  • Author: Ralph Brody
  • Publisher: SAGE



Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations. While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.

Coaching Skills for Nonprofit Managers and Leaders

  • Filename: coaching-skills-for-nonprofit-managers-and-leaders.
  • ISBN: 9780470530795
  • Release Date: 2009-12-04
  • Number of pages: 340
  • Author: Judith Wilson
  • Publisher: John Wiley & Sons



The only nonprofit orientation to coaching skills available, Coaching Skills for Nonprofit Leaders will provide nonprofit managers with an understanding of why and how to coach, how to initiate coaching in specific situations, how to make coaching really work, and how to refine coaching for long-term success. Coaching Skills for Nonprofit Leaders offers practical steps for coaching leaders to greatness and complements the academic and theoretical work in nonprofit leadership theory. The book can be used by the coaching novice as a thorough topical overview or by those more experienced with coaching as a quick reference or refresher. Based on the Inquiry Based Coaching? approach, Coaching Skills will strengthen and expand the reader?s ability to drive organization mission, while retaining the intrinsic values of the nonprofit culture and working towards outcomes that create a culture of discipline and accountability and empower others to be even more responsible, accountable, and self-motivated. This book uses accessible language, examples, case studies, key questions, and exercises to help: Promote better relationships Know when to delegate, direct and coach. Balance directive and supportive styles of leadership for productive partnerships Overcome fears and deal head-on with difficult situations and conflict. Use coaching for performance improvement and on-the-job development. Support independent thinking and personal reflection Gain commitment and accountability from others and build teams

The Handbook of Human Services Management

  • Filename: the-handbook-of-human-services-management.
  • ISBN: 9781412952910
  • Release Date: 2008-10-01
  • Number of pages: 519
  • Author: Rino J. Patti
  • Publisher: SAGE



Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti’s The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor’s Manual.

Managing the Challenges in Human Service Organizations

  • Filename: managing-the-challenges-in-human-service-organizations.
  • ISBN: 9781412941273
  • Release Date: 2008-07-08
  • Number of pages: 284
  • Author: Michael J. Austin
  • Publisher: SAGE



Specializing in decisions managers need to make under trying circumstances, this casebook prepares current and aspiring managers for the kinds of experiences they are likely to encounter. The cases are inspired by real situations, and are disguised to respect the privacy of the parties involved. The cases in this book are designed to encourage the student to determine how they would act and work towards a resolution of the dilemmas presented.

High Flyers

  • Filename: high-flyers.
  • ISBN: 0875843360
  • Release Date: 1998
  • Number of pages: 254
  • Author: Morgan W. McCall
  • Publisher: Harvard Business Press



Presents a strategy for grooming executives for a company's top positions, emphasizing the importance of learning from experience and being open to continuous learning

Experience Driven Leader Development

  • Filename: experience-driven-leader-development.
  • ISBN: 9781118767849
  • Release Date: 2013-11-22
  • Number of pages: 608
  • Author: Cynthia D. McCauley
  • Publisher: John Wiley & Sons



This book is written for human resource, organization development, and training professionals who need real-world best practices that show who actual workplace learning approaches work and how they can be applied. Co-published with the acclaimed Center for Creative Leadership, this important book offers a compendium of best practices, tools, techniques, processes, and other resource resources to harness the developmental power of work experiences for leadership development. In addition the book includes illustrative case studies of leadership approached that have worked in such forward thinking organizations as Boeing, Microsoft, and Heineken.

The Essential Handbook for Human Service Leaders

  • Filename: the-essential-handbook-for-human-service-leaders.
  • ISBN: 9781457501388
  • Release Date: 2011-03
  • Number of pages: 120
  • Author: Tim Nolan
  • Publisher: Dog Ear Publishing



The Essential Handbook for Human Service Leaders is a first of its kind manual for supervisors and managers at all levels. The book focuses on tried and tested methods to help supervisors increase managerial credibility, both internally and externally. The Essential Handbook for Human Service Leaders is a must have for supervisors at all levels. "What makes The Essential Handbook for Human Service Leaders unique is that it covers the elements of supervising and is specifically applied to human services. Thanks for tackling this as this is an area I have long seen as something we still are missing the mark on." Eva Horner, COO Heartland for Children "The Essential Handbook for Human Service Leaders is packed with practical information and ideas designed to improve performance and outcomes in human service organizations. The book is an important addition to the field and should be recommended reading for new and experienced leaders." Robert Barker, MSW Retired Human Services Executive "You have put together a comprehensive overview of critical issues for human service leaders that is brief, clear, and to the point." Dave Bundy, President and CEO of Children's Home Society of Florida The authors are available for leadership trainings on a variety of topics and can be reached via email at: [email protected] www.HumanServicesLeadership.org

Executive Coaching for Results

  • Filename: executive-coaching-for-results.
  • ISBN: 9781605098784
  • Release Date: 2007-11-01
  • Number of pages: 240
  • Author: Brian O. Underhill
  • Publisher: Berrett-Koehler Publishers



The first comprehensive guide to using executive coaching in organizations • Based on the authors’ rigorous original research with dozens of leading companies • Includes extensive case studies, examples of coaching tools, advice on measuring ROI, and much more The field of executive coaching is growing at an astonishing rate. Corporations are increasingly turning to coaching as an intervention, as it offers leaders and managers both on-the-job learning and built-in follow-up. Human resource and leadership development practitioners must wade through a wilderness of conflicting information about when to use coaching, how to do it well, and how to evaluate the cost-effectiveness and success of any coaching intervention. Executive Coaching for Results helps this critical leadership development technique come of age. This is not a how-to-coach book—there are already plenty of those—but rather a comprehensive guide on how to strategically use coaching to maximize development of talent and link the impact of coaching to bottom-line results. Underhill, McAnally, and Koriath draw on their rigorous original research with Fortune 1000 and Global 500 companies such as Dell, Sony, Johnson & Johnson, Disney, Unilever, Wal-Mart, and many others to cover topics like coaching as part of an overall leader­ship development strategy; typical activities and instruments used during coach­ing; costs of coaching; development of an internal coaching program; selection of the right coach for the job; the ROI of coaching; follow-up after coaching; and much more. Offering practical learning, best practices, and illuminating case studies, this is the first definitive guide to the effective use of executive coaching in the corporate environment.

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